Virtua Willingboro Hospital

I gave birth in two other virtua locations. We use the Voorhees location all the time for our kids bc they have the children’s ER. Good experiences. When my husband had a medical emergency he went to Willingboro because it was the closest and we trusted the Virtua Name. NOPE. This place is FILTHY, inattentive, negligent, SLOW, and either uninformed or ignorant (yet to be determined). The community deserves better. I’d like to start off by saying if you are admitted here please be well versed in your patient rights, as well as how to negotiate a hostage situation. A nurse threatened to withhold pain medication from my husband if he chose not to follow the diet that he was on even though he had no idea he was on it, what it was, or what it was for. Conveniently, the threat came after we had made several complaints to patient relations. As for the cleanliness of the facility, please see the pictures I’ve included with this review. This was in a hospital room, where sick people are trying to get better. The pictures speak for themselves. What is not pictured, however, are the fecal stained sheets from the neighboring room that sat in the hallway soiled linen bin for 8+ hours stinking up the entire place. Dried urine on the bathroom floor, dried blood on the doors. I am rarely grossed out, but this facility was absolutely disgusting. I will admit the lobby was beautiful. I couldn’t find a speck of dust anywhere, but it feels a little like make up on a pig. It is a lie. The cleanliness is not where it counts. I could be wrong but I get a strong impression they intentionally delay treatment to squeeze out an extra day of inpatient charges. They don’t keep the patient informed, at all, and when they do give answers they’re either incredibly vague or flat out incorrect. For example, my husband asked for pain medication. They gave him some. When he asked what it was he continually got the answer “this is the pain medication”. MAJOR RED FLAG. When we asked about another medication he was receiving they gave us AN answer, but it was not the correct answer as we found out later. His call bell on the bed didn’t work so they gave him a bell. The kind of bell you’d see at a hotel desk to “ring for service”. The bell was either not loud enough, or they chose not to respond to it. The woman in the room next door screamed for a nurse for 20+ minutes before anyone answered. The nurse for the other guy in the room walked by my husband’s beeping IV machine for over an hour. On more than a few occasions it would beep for over an hour before anyone checked on him. He had a fall risk, but they didn’t tell him that, nor did they offer to assist him to go to the bathroom or anything. He wouldn’t have accept help anyway, but if he’s a risk, people should be checking on him. I called patient relations to complain, and they did nothing. We don’t have a clue what’s going on with him, not even a direction. I’ve been stressing about it for days with no answers. This violates the patient bill of rights. He is not being informed of his potential issues or the procedures or why they are necessary. Please take the time to go to another hospital if you have the option. Do not go to this one. Your life might depend on it.

From walking into facility I was met with with kind, friendly, helpful staff. From security, to admissions office to IR department for a pic line insertion. Sabrina RT(R), Christine RT(R), Dave RN. Briana RN. Also the registrar Gwen and Kristi. Staff is professional, very thorough maintained a sterile Atmosphere. They all explained the procedure and what they were doing as they were doing it. virtua is doing an excellent job in the facility. I feel that out of many procedures I’ve had that the staff members exceeded my expectations! Thank you Phyllis Marshall

I had a same day surgery last week, Lorraine at registration was fast to check me in, Una, Sally, Colleen, and Michelle were an amazing care team. I was nervous about the surgery but everyone was very nice, attentive, and answered all of my questions. My recovery and discharge went smoothly, even the phone call the next day was awesome and addressed all of the concerns I had. I was very pleased with the cleanliness of the hospital and restrooms. Thank you to all of the staff!

I recently visited Virtua Health ROLA-Lab. The front desk staff (and Joanne Rey) were great at the check-me in and my routine clinical. The staff is very professional, thoroughly review scripts and info, updated my patient data and left me feeling like I was in good hands. And, it was not a long wait and they worked in a timely fashion.

Lorraine was phenomenal it has been a long time since I've had great service it was a breeze getting registered. Lorraine has pleasant attitude and very nice. Mom is 85 years old anf scared of needles. Rola the Lab technician used extra care with mom when she noticed how upset she was. She was gentle and showed mom that everything is going the okay, Mom left Happy.

Hey there! Just wanted to share with you all that I recently went to Virtua to get my bloodwork done after a long time. I have to be honest, I usually don't enjoy giving blood or doing my labs because sometimes the lab technicians have a hard time finding my veins. However, this time around, Miss Lorraine was incredible! She made the whole process so much easier and I truly appreciate her skill and patience. Great job, Miss Lorraine! It's comforting to know that I can always come here to get my labs done with qualified people.

Yesterday I had to go to same day surgery and all the people I came in contact with were extremely nice, caring, and professional. They made me feel comfortable before, during, and after everything was done. Desiree in both post and preop was both helpful and professional while explaining what to expect prior to my procedure and going over my discharge instructions.